1. Eligibility for Refund or Exchange

You may request a refund or exchange if:

• The item is damaged, defective, or incorrect
  
  
• The item is unopened and in its original packaging
  
  
• You return the item within 3 days of purchase
  
  
• You have a valid receipt or proof of purchase
  
  
  

2. Non-Refundable Items

The following items are not eligible for refund or exchange unless damaged or faulty:

• Perishable goods (e.g., food items, beverages)
  
  
• Personal care and hygiene products (e.g., cosmetics, soaps)
  
  
• Items bought on clearance or marked as “Final Sale”
  
  
  

3. Process for Return or Exchange

To request a return:

1. Visit our store with the item and original receipt
   
   
2. Call us at 0308-8137371 for questions or to report issues
   
   
3. If eligible, you can receive:
   
   
   • A replacement item
     
     
   • Store credit
     
     
   • A cash refund (as applicable)
     
     
     

4. Refund Time Frame

If approved, refunds are processed:

• Cash refunds – same day
  
  
• Bank/card refunds – 3–7 working days, depending on your bank
  
  
  

5. Contact Information

For any issues, please contact:

📞 Phone: 0308-8137371
📧 Email: ranamuzamil8577@gmail.com
🏬 Store Address: Main GT Road, Rachna Town, Shell Petrol Pump, Shahdara, Lahore